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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amous Watt

September 27, 2024

5  out of  5
rating by Amous Watt
"Lori helped me get some great auto insurance was get to work"
We responded:
"Thank you Amous for the 5 Star review, we appreciate your business."
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Kessler Flemister

March 18, 2024

5  out of  5
rating by Kessler Flemister
"You know you going to need some insurance so why wait don't visit the peoples and talk to them they may have a program that fit your style of life for me may God continue to bless you all thank you for what you doing for me PS go check them out"
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Teddy Powell

January 1, 2024

5  out of  5
rating by Teddy Powell
"I've had nothing but a wonderful experience through the brett Albert agency."
We responded:
"Teddy, Thank you so much for the kind review, we appreciate you!"
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matthew sipes

November 1, 2023

1  out of  5
rating by matthew sipes
"Lori and Tia are awesome. However Brett is very arrogant and rude to his customers."
We responded:
"Hi Matt, Thank you for your kind words about Lori & Tia, they are awesome, and we are blessed to have them here. I Obviously offended you in some way and for that, I apologize. I pride myself on exceptional customer service so a review like this disappointing, hopefully we can talk soon. We do appreciate you!"
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JMV Forge

June 14, 2023

1  out of  5
rating by JMV Forge
"The man driving the maroon jeep that works at the State Farm branch on perison road has me considering life insurance after he ran me off the road this morning to run a red light so he could make it to the office before 8:30. Best way to sell auto and life insurance is to risk people’s lives around you I guess. Dash cam has it all on video."
We responded:
"JMV Forge, I am so sorry that happened to you but it was not my office. I am the only man that works at my office and I drive a Blue Chevrolet Silverado truck and arrived at the office about 9:15 this morning. There is more than one State Farm office on Pierson Rd. so perhaps you posted this review to the wrong office. Google reviews are very important to us and a negative review like this can be very damaging. I hope the remainder of your day goes much better."
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Courtney R

December 24, 2022

5  out of  5
rating by Courtney R
"The start at this office is amazing. I had a issue the turn around time was same day🎯"
We responded:
"Courtney, Welcome to our office and thank you so much for the 5 star review, we really appreciate it. "
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Sharon Carter

May 31, 2022

1  out of  5
rating by Sharon Carter
"Too high"
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The Gaming Bro's

April 11, 2022

4  out of  5
rating by The Gaming Bro's
"The staff are always wonderful...ty"
We responded:
"Thanks so much!"
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John Strawser

March 8, 2022

5  out of  5
rating by John Strawser
"Always helpful, never tries to up-sell. Lori always helpful."
We responded:
"Thank you John, we appreciate the kind review"
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Roshanda Larry

August 25, 2021

5  out of  5
rating by Roshanda Larry
"I feel strongly about the service and professionalism and the quality of service I receive from State Farm. State Farm is a company when you are in crisis stands behind you 100%. and in a time in your life when you have a catastrophe you do not want to have to second guess your insurance company. Tia and Lori they are the glue that holds Brett Alberts office together."
We responded:
"Roshanda, Thank you so much for the kind words about State Farm, Lori, & Tia. We appreciate your loyalty and value you as a customer."
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Taki Davis

August 14, 2021

5  out of  5
rating by Taki Davis
"Ms. Lori and Ms Tia are very professional, kind and caring. They go above and beyond to make sure that you have the policies that suit you and your family."
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Mister Lay

July 20, 2021

5  out of  5
rating by Mister Lay
"Very honest and professional people work there especially Tia"
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Demetria Cole

July 19, 2021

5  out of  5
rating by Demetria Cole
"I really like State Farm's Brett Albert office. The Agents are so knowledgeable and helpful. I strongly recommend Brett Albert's office to get the best insurance rates and quality service."
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Krow Jones

July 14, 2021

5  out of  5
rating by Krow Jones
"Great people,very professional,knowledgeable,and helpful. Special thanks to Lori and the entire team for the products,services,and coverages you provide."
We responded:
"Ronnie, Thank you for the kind words and great review. We appreciate you!"
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Alesia Tyson

July 8, 2021

5  out of  5
rating by Alesia Tyson
"Lori is a good agent she answer all questions and have a smile on her face she make u feel like family a great lady"
We responded:
"Alesia, what a great way to describe Lori, she does make you feel like family. Thank you for the great review."
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Jason Pomeroy

July 2, 2021

5  out of  5
rating by Jason Pomeroy
"Very professional,very polite, and they do whatever they can to make you have a lower rate. I honestly have nothing but good things to say about my experience with this company and The people that work at this office. Thank you for not being like those douche bags at Progressive.😎👍"
We responded:
"Jason, we work hard to take care of our customers, thank you for the great review."
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Cheryl Vorachek

July 2, 2021

5  out of  5
rating by Cheryl Vorachek
"Great insurance company. Always professional, helpful and polite and great rates 😊"
We responded:
"Thank you the kind words, we appreciate you business."
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Cheryl Doba

July 2, 2021

5  out of  5
rating by Cheryl Doba
"Lori is great! Always get prompt exceptional services."
We responded:
"Hi Cheryl, you are right, Lori is great. Thank you for the kind review."
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Danisha Smith

July 1, 2021

5  out of  5
rating by Danisha Smith
"Great place have been with them over 10 years very nice people will work with you no matter the situation."
We responded:
"Danisha, Thank you for the kind review, we appreciate it."
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Thomas Hill

June 29, 2021

5  out of  5
rating by Thomas Hill
"Everyone is always very friendly and best of all, very helpful explaining any questions you may have. Been with Brett since he took over the business from Bill B. Lori and tia, awesome. Lori has put up with me for over thirty years and still putting up with me. Great friend!"
We responded:
"Tom, thank you for all the kind words and your loyalty over the years"
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T Rogers

June 29, 2021

5  out of  5
rating by T Rogers
"I have dealt with Lori for years and she is always professional, pleasant and accommodating! She is quick with answers and honest!"
We responded:
"Thank you for 5 stars and the kind words for Lori, she's the best!"
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Bobby Gracelawn

June 29, 2021

5  out of  5
rating by Bobby Gracelawn
"Ms. Tia is EXTREMELY Professional on every call I ever encounter with her calling State Farm."
We responded:
"Thank you Bobby, we appreciate your kind review."
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Loranda Smith

June 28, 2021

5  out of  5
rating by Loranda Smith
"Love state farm never going know were..."
We responded:
"Hi Loranda, we appreciate you, thanks so much!"
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Eric Marshall

June 25, 2021

4  out of  5
rating by Eric Marshall
"Nice people take the time to answer all your questions and very responsive."
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Karla King

June 25, 2021

5  out of  5
rating by Karla King
"I just love my agent Lori Neldon she knows her job always willing to get you a good rate on your services. Thank you Lori"
We responded:
"Thank you Karla, Lori is the best."